| MLM operations is the machine that delivers the promise. Party Plan operations is the vehicle that transports vision and passion. Software selection (MLM software and Party Plan software), standard operating procedures, best practices, forms, checklists, job descriptions, organizational structure, customer service policies, enrollment processing, order processing, payment processing, returns and exchanges, and commission processing all form the essence of the successful company.
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Startup Coaching, Information & Tools
In addition to the valuable free resources at this website, you will find that these tools have been specially created to help you quickly and easily complete the vital work of selecting software and setting up operations for your new network marketing startup:
ServiceQuest® Master Resource™
DESCRIPTION: Using proprietary techniques, this unique online resource is a key-word searchable database with more than 1,500 business operations forms, scripts, standard operating procedures, process blueprints, job descriptions, and company tools that are 24/7 accessible. These are the forms, methods, standard operating procedures, checklists, and business best practices used by the best direct selling companies. Downloadable for easy editing and adaptation, this powerful system has everything you need to shorten learning curves, sharpen understanding, and create your company's own operations with supporting documentation for your operations manual.
Key Benefits:
- Provide an excellent experience for your field reps by having a company based on solid operations.
- Save time and money by operating efficiently.
- Don’t guess. There’s a right and wrong way to approach every situation. Do it the right way, by following well-defined processes and procedures.
- Don’t reinvent the wheel! This system is based on 20 years working in and around the most successful direct selling companies in the world.
- Included in LaunchSmart™ Bundle
ServiceSmarts™
DESCRIPTION: Direct selling is a relationship business. And to make sure that your staff is unified in building a successful field organization, the three-fold purpose of customer service is the foundation of the ServiceSmarts™ staff training system. The three-fold purpose of customer service is (1) delight the field, (2) improve the company, and (3) develop service professionals at the office. ServiceSmarts™ is an Internet-based training system, giving each employee her / his own training account with access to specialized interactive lessons on topics such as the following:
- Handling Cancellation Requests
- Increasing Average Order Size
- Consistent Policy Administration
- . . . 25 Web-based Interactive Lessons!
Key Benefits:
- Customer service reps who effectively serve, motivate, and retain your field reps.
- A customer service organization that actually drives profits.
- Your customer service reps ARE your voice to the field. Make sure they’re saying what you want them to say.
- Included in LaunchSmart™ Bundle (6-month subscription)
Software Selection Guide
DESCRIPTION: As a result of 20 years in and around direct selling software, we remain convinced that there is no "perfect" software solution. We keep a report card of many of the software providers, and we have our favorites; we also keep our eye on the real dogs. Since we receive no commissions or fees for referring software, we aggressively support you in determining the right fit for your company.
Key Benefits:
- Selecting the wrong software applications can cost you thousands of dollars in the short run and millions of dollars in lost revenue.
- Your software provider can be one of your best allies or one of your worst enemies. Let us help you make a wise choice!
- Included in LaunchSmart™ Bundle
Software Requirements System
DESCRIPTION: This tool will help you to identify and organize your requirements before you start shopping for software solutions. Too often, a business owner relies on the knowledge of a software sales representative who can be helpful but who will not know the important needs until they are identified. This tool is designed to aid in two vital aspects: (1) in the selection of the right software solution by knowing the company's requirements, and (2) in defining the special business rules that programmers will have to know (often saving considerable expense that arises from change orders during software implementation).
Key Benefits:
- If not managed properly, your software can run way over budget, and eat up much of your precious startup cash.
- Up front planning using this system is the key to success.
- Having the right functionality will make sure you can serve and motivate your field reps like you should.
- Guides you through the creation of your requirements and provides you with a detailed requirements document for use in selecting the best solution.
- Provides documentation for holding the software provider accountable to their commitments, deliverables and timelines.
- Included in LaunchSmart™ Bundle
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