Terrel Transtrum - ServiceQuest

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Name/Title: Terrel Transtrum, Founder & CEO
Company: ServiceQuest
DSA Partnership Award Winner
Number of years in the industry: 24
Biography:
DSA Partnership Award RecipientHappy Distributors is the key to success in direct selling. When distributors are happy and successful, companies grow and prosper. Terrel Transtrum’s work has been to understand distributor expectations and to design training and build customer service teams to best meet distributors on their terms. Working with more than 350 direct selling companies (network marketing and home party plan) has revealed the best practices. Terrel’s career in MLM began with Melaleuca (the scientific name for tea tree oil is melaleuca alternifolia), where he served for 5 years and was in charge of customer service operations during the company’s growth cycle from $6 million in annual sales to over $220 million. He then served as VP of Operations for Quorum International during the time the company grew from $4 million monthly to $22 million per month.Since then, he has launched, advised, and coached CEOs and presidents, front-line staff and janitors, with an intense focus on implementing distributor service and retention strategies. Terrel has an accounting degree from BYU, law degree from the University of Idaho, and LL.M. (Masters in Tax Law) from the University of Miami.
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