By Terrel Transtrum, Founder of LaunchSmart™ Step 1 Establish a framework for ongoing measurement of the impact of training on growth and retention By establishing a framework for ongoing measurement of growth and retention, the impact of the training and education program can be measured. Step 2 …
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Field Training & Customer Education – Consider the Life Cycle
By Terrel Transtrum, Founder of LaunchSmart™ Field training and customer education comprise the fuel mixture that propels your organization forward. Customers and field reps have distinct, measurable phases in their lifecycles, naturally occurring in various categories of activity. Training content …
Field Training – Motivating Participation
By Terrel Transtrum, Founder of LaunchSmart™ Motivation is vital to growth and momentum in the field. Motivation to participate cannot be assumed. It must be designed into the training and education system used for developing field reps. Development begins with the new customer or field rep and …